Real User Monitoring (RUM) can improve user satisfaction through:
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Identifying and addressing performance issues: RUM provides insight into actual user experiences, allowing for the diagnosis and remediation of performance bottlenecks.
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Personalizing the user experience: RUM data aids in understanding user behavior and preferences, allowing for tailored content and functionality to increase engagement.
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Proactive issue resolution: RUM allows for the discovery and resolution of problems before they affect a large number of users, minimizing disruptions.
RUM input drives constant application optimization and refinement to better match user needs.
- Organizations may dramatically increase overall user satisfaction and loyalty by employing RUM to improve performance, personalize experiences, handle issues proactively, and iterate continually.
Documentation : RUM